We’re thrilled to announce a major upgrade in how we collaborate with our valued clients: The Haketi Client Portal. This dynamic, user-friendly platform is designed to streamline communication, enhance transparency, and empower you with the tools to stay informed and involved throughout every project stage. This new system will improve the customer experience as everything will be located in a single repository which will reduce time and resources when customers collaborate with our team.
What is the Client Portal?
Think of the Client Portal as your personalized project and customer hub. It’s a secure, centralized location where you can:
- Track Project Progress: Get real-time updates on milestones, tasks, and deadlines.
- Access Key Resources: Easily find all project-related documents, links, and assets in one place.
- Support Tickets: Customers can create tickets for our team without having to wait for emails or our chat system. We streamlined this approach for providing customer support.
- Track Finances: Here customers can track invoices and approve estimates for their projects.
- Review Brand Details: Keep your brand guidelines, logos, and visual elements at your fingertips. This comes as a freebie to all our loyal customers so they can manage their brand assets in one location.
- Explore Style Guides: Understand the design principles and aesthetic choices behind your project.
- Communicate Directly: Use the built-in messaging system for seamless conversations with our team.
- And More! We’ll be continually adding new features and resources to make the Client Portal even more valuable.
Why We Created the Client Portal
Our commitment to exceptional client service drives everything we do. We recognized that traditional methods of project communication could be fragmented and time-consuming. The Client Portal solves this by:
- Centralizing Information: No more searching through emails or folders. Everything you need is neatly organized in the portal.
- Improving Transparency: You’ll always know exactly where your project stands, reducing any uncertainty or surprises.
- Empowering Collaboration: The portal facilitates a smoother, more collaborative working relationship between us.
How to Get Started
Existing clients will receive an invitation email with instructions on how to set up their Client Portal access. New clients will be automatically enrolled when they start a project with us.
Your Feedback Matters
We’re incredibly excited about the possibilities the Client Portal offers, and we’re committed to making it the best it can be. Your feedback is essential! As you use the portal, please share your thoughts and suggestions with us so we can continue to improve and tailor it to your needs.
The Future of Client Collaboration
We believe the Client Portal is a significant step forward in partnering with our clients. It represents our dedication to providing the most transparent, efficient, and empowering experience possible. In addition, the Client Portal is a great location for our customers to manage their design assets for web design or marketing projects. We can’t wait for you to try it out!
Ready to Dive In?
If you have any questions or need assistance getting started with the Client Portal, please don’t hesitate to contact our support team at [email protected].
Thank you for being valued clients! We look forward to collaborating with you on the Client Portal.